SERVICE DELIVERY THROUGH MOBILE APPLICATIONS: CONVENIENCE OR A TOOL OF CONTROL?
DOI:
https://doi.org/10.47390/SPR1342V5I5Y2025N17Keywords:
mobile applications, digital services, user trust, information security, personal data, geolocation, surveillance, legal guarantees.Abstract
This article explores the modern model of service delivery through mobile applications. Using Uzbekistan’s experience, it evaluates the convenience of digital services—financial, governmental, and commercial. It also addresses how user actions, geolocation, and personal data are consistently tracked. The author examines whether mobile convenience comes at the cost of increased surveillance and trust challenges.
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