DYNAMIC ANALYSIS OF SERVICE QUALITY INDICATORS IN THE SERVICE SECTOR OF UZBEKISTAN
DOI:
https://doi.org/10.47390/SPR1342V6I4Y2026N15Keywords:
service sector, service quality, dynamic analysis, customer satisfaction, digitalization, economic efficiency.Abstract
This article analyzes the dynamics of service quality indicators in the service sector of Uzbekistan in recent years. The relationship between service quality and economic efficiency is examined based on statistical data. The study provides a dynamic analysis of the share of the service sector in GDP, the level of customer satisfaction, digitalization indicators, and labor productivity. The obtained results substantiate the impact of improving service quality on economic growth and competitiveness.
References
1. Parasuraman., Valarie Zeithaml., Leonard Berry. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality // Journal of Retailing. – 1988. – Vol. 64(1).
2. Michael Porter. Competitive Advantage: Creating and Sustaining Superior Performance. – New York: Free Press, 1985.
3. Erik Brynjolfsson., McAfee A. The Second Machine Age. – New York: W.W. Norton & Company, 2014.
4. W. Edwards Deming. Out of the Crisis. – MIT Press, 1986.
5. ISO 9001:2015. Quality Management Systems – Requirements. – International Organization for Standardization, 2015.
6. Said Gulyamov. Raqamli iqtisodiyot asoslari. – Toshkent: Iqtisodiyot, 2018.
7. Bakhodir Khodiev. Milliy iqtisodiyotni modernizatsiya qilish muammolari. – Toshkent: Fan, 2019.
8. Botir Rasulov. Xizmatlar sohasida iqtisodiy samaradorlikni oshirish yoʻllari. – Toshkent: Iqtisodiyot va moliya, 2020.
9. Oʻzbekiston Respublikasi Prezidenti huzuridagi Statistika agentligi. Oʻzbekiston Respublikasining ijtimoiy-iqtisodiy rivojlanish koʻrsatkichlari (2018–2024-yillar). – Toshkent, 2025.
10. Oʻzbekiston Respublikasi Raqamli texnologiyalar vazirligi. Raqamli iqtisodiyotni rivojlantirish strategiyasi. – Toshkent, 2023.
11. World Bank. World Development Report: Digital Dividends. – Washington DC, 2016.
12. OECD. Digital Economy Outlook. – Paris, 2023.
